Terms & Conditions
The terms that govern your use of Bloume.
Terms & Conditions – Addendum
Bloume Health Ltd
Effective date: 28 October 2026
1. Scope and Application
This Addendum supplements the existing Bloume Health Terms & Conditions and applies to additional services offered through the Bloume Health website, built using Lovable.
These services include:
- - Gynaecological webinars.
- - Psychotherapy appointments.
- - Care navigation appointments.
- - Online support groups.
- - An online service-matching questionnaire.
The Bloume Health mobile application remains a separate subscription-based service.
Existing app-specific provisions concerning accounts, digital content, in-app purchases and subscriptions remain applicable. Terms relating specifically to mobile app subscriptions do not automatically apply to separately purchased appointments or support-group memberships.
2. Mobile Application
The Bloume Health mobile application provides educational resources, digital wellbeing content and self-management tools relating to pelvic pain and associated concerns.
The application does not provide medical advice, medical diagnosis, prescriptions or medical treatment.
3. Gynaecological Webinars
Bloume Health offers online gynaecological webinars delivered through Zoom or Google Meet.
These appointments are strictly educational and informational. They may provide general information about gynaecological health, pelvic pain, associated conditions and available healthcare options.
They do not constitute medical consultations and do not provide personalised medical advice, individual medical assessments, diagnoses, prescriptions, treatment plans or medical treatment.
Individuals seeking medical advice, diagnosis or treatment should consult an appropriately qualified healthcare professional.
4. Psychotherapy Appointments
Bloume Health provides psychotherapy appointments through Google Meet, delivered by psychologists working through Bloume Health.
Psychotherapy is not a medical consultation and does not provide medical prescriptions or physical medical treatment.
Appropriate professional standards, confidentiality obligations and duties of care apply.
Psychotherapy does not guarantee a particular outcome and is not an emergency or crisis service.
5. Care Navigation Appointments
Care navigation appointments are delivered through Google Meet.
They provide educational information and guidance about healthcare services, support options and potential pathways to appropriate care.
Care navigation does not provide medical advice, medical diagnosis, prescriptions or medical treatment.
6. Appointment Booking and Payments
Appointments are booked through Calendly, with payments processed through Stripe.
The applicable appointment price, duration and relevant booking information are provided before purchase.
Bookings are subject to availability and confirmation.
7. Appointment Cancellation and Rescheduling
Clients may cancel or reschedule appointments by providing at least 24 hours' notice.
At least 24 hours' notice: Clients may receive a full refund or reschedule without additional charges.
Less than 24 hours' notice: The full appointment fee will ordinarily be retained.
Failure to attend: The full appointment fee will ordinarily be retained.
Cancellation by Bloume Health: Clients will be offered a full refund or an alternative appointment without additional charge.
Nothing in this section excludes or restricts statutory consumer rights.
8. Online Support Groups
Bloume Health provides facilitated online support groups through Google Meet.
Support groups offer peer support and opportunities for participants to share experiences relating to pelvic pain and associated wellbeing concerns.
Support groups are not medical consultations, individual psychotherapy or medical treatment.
Participants must complete the applicable consent and participation process through Google Forms.
Participants are expected to respect other members, maintain confidentiality, refrain from recording sessions and follow reasonable facilitator guidance.
Bloume Health does not record support-group sessions.
Although confidentiality is required of participants, Bloume Health cannot guarantee that other participants will maintain confidentiality.
Bloume Health may restrict participation following serious or repeated breaches of group rules, subject to applicable law and consumer rights.
9. Support-Group Membership and Cancellation
Support-group membership is provided through a recurring monthly subscription, with payments processed through Stripe.
The applicable price and billing frequency are disclosed before purchase.
Subscriptions renew monthly unless cancelled.
Members may cancel their subscription to prevent future renewals. Following cancellation, access continues until the end of the current paid billing period.
No further recurring payments will be collected after cancellation takes effect.
Applicable statutory cancellation and refund rights remain unaffected.
Support-group membership is separate from the mobile application subscription.
10. Service-Matching Questionnaire
Bloume Health provides a Typeform questionnaire to help users identify potentially relevant services.
The questionnaire is informational and intended for service navigation.
It does not constitute a medical assessment, medical advice, diagnosis, prescription or treatment.
Completing the questionnaire does not establish a professional therapeutic relationship.
11. Medical Disclaimer
Bloume Health is a company dedicated to supporting the general well-being of individuals experiencing pelvic pain. We are not a healthcare provider, medical clinic, or medical device provider, and neither the Bloume Health website, mobile app, nor any associated programmes or content should be deemed as medical advice. All content, resources, and recommendations provided through our services are intended for informational purposes only and we are not a substitute for professional medical evaluation, diagnosis, treatment, or advice. Bloume Health does not provide medical advice, medical diagnosis, prescriptions or medical treatment.
Information and educational content provided through the website, mobile application, service-matching questionnaire, gynaecological webinars, care navigation and support groups is intended for general informational, educational and wellbeing purposes. Bloume Health makes no representations or claims that our services and website provide therapeutic or health-related benefit, and we make no representations or warranties about the suitability accuracy, completeness of our services and website. Use of our services and website is at your own discretion and risk. You agree to assume full responsibility for your actions and decisions, and we are neither responsible nor liable for any consequences having read these Terms and Conditions. By using our services and our website, you acknowledge and agree that You are solely responsible for any actions or decisions made in connection with the information provided. Bloume Health shall not be held liable for any outcomes, injuries, or damages arising from the use or misuse of our content, app, or website.
- Gynaecological webinars are strictly educational. They do not provide personalised medical advice, individual medical assessments, diagnoses, prescriptions, treatment plans or medical treatment.
- Psychotherapy appointments provide professional psychological support. They are subject to applicable professional standards and duties of care but do not constitute medical consultations or provide medical prescriptions or physical medical treatment.
- Care navigation provides information about healthcare services and support pathways but does not constitute medical advice or treatment.
- Support groups provide facilitated peer support and are not a substitute for individual psychological therapy or medical treatment.
- The mobile application provides educational and wellbeing resources and is not intended to provide medical diagnosis, prescriptions or medical treatment.
Information provided through Bloume Health's should not be relied upon to make medical decisions without consulting an appropriately qualified healthcare professional.
Bloume Health services are not intended for emergencies. Individuals requiring urgent medical or mental health assistance should contact an appropriate emergency or healthcare service.
12. Contact
For enquiries concerning bookings, subscriptions, cancellations or these Terms, contact:
info@bloumehealth.com
This Addendum should be read together with the main Bloume Health Terms & Conditions.